RMA process is dead slow and phone lines are off for employee training. Avoid NZXT at all costs. Change Country. Customer Review: Top 5 Best Liquid CPU Coolers in 2021. If you continue using our website, we'll assume that you are happy to receive all cookies on this website. Within the course of the week I have sent maybe 15 emails, I have called their phone number that they have listed on their website 10 times without avail, and I have even gone to the length of DMing them on Twitter and still didn’t hear anything. 4.7 out of 5 . Find helpful customer reviews and review ratings for NZXT Source S340 White - Mid Tower Gaming PC Case, Upto ATX, 2x 120mm Fan - CA-S340W-W1 at Amazon.com. My order was in stock when I ordered it and went on sale a week after that’s ok cuz that means they have a lot but came to find out my order is backordered cuz they don’t even have the item!!!! Also, They refused to throw in a single-use package of thermal paste for my re-application and are charging me at least 100% markup on shipping. Lights are good on the fans. DO NOT BUY A COMPUTER FROM THEM. In addition, WiFi antennas had to be installed.As such, my computer was of good quality and it does what it says on the tin.Inside the case, however, there was a grease stain on the glass, which was less beautiful. I can only speak for the NZXT AUS customer service and it was excellent. 1,907 … Amazon Influencer . I received the desktop on January 13th plugged it in and the gpu was artifacting, sent it back for RMA claim they said their turn around for RMA is 3-5 business days 4 days later said 7-8 business days and 3 weeks later they finally replaced the GPU and sent it back, it is now February 10 2021 and my pc is now being heald at customs. Refunds will be credited to the original method of payment. To get transit times for your shipment, enter your tracking information in one of these pages: FedEx USPS OnTrac Questions/Issues local and online market just only 2 pin sw power. Thank you for subscribing to our newsletter! After another week of trying to get into contact with customer service it sounds like I will be most likely sending this computer back and am looking at another month before I actually have a working system. Customisation is the best you can get. I got my $2500 prebuilt, I live in Canada but they did not tell me there was a extra $500 dollars I have to pay.PC came busted and broken. Best price everything worked no issues whatsoever. Check out NZXT H210 - Mini-ITX PC Gaming Computer Case - White/Black - Front I/O USB Type-C Port - Tempered Glass Side Panel with Top: 1x 120mm Rear: 1x 120mm Included reviews, … Standoffs on the $350 CAD X63 broke during install. Buy NZXT Kraken X62 280mm - All-In-One RGB CPU Liquid Cooler - CAM-Powered - Infinity Mirror Design - Performance Engineered Pump - Reinforced Extended Tubing - Aer P140mm Radiator Fan (2 Included) with fast shipping and top-rated customer service. Technical Support. Other than that they are pretty good, cheers NZXT. Find helpful customer reviews and review ratings for NZXT AER RGB Case Fan Black Black 120mm at Amazon.com. i contact nxzt.com but after i send the SN number, they dont reply me untill today. My computer is to be delivered today (Jan 18), and only TODAY did I find out that on top of the taxes and exchange rate fees I paid at checkout ($400+CAD).. my duties are also totally almost $600CAD. NZXT seemed like a good option but their build quality is just subpar. Reasons for BBB Rating. I'm saying this is for Canadian customers primarily but based on the other reviews I'm reading heed this warning: DO NOT BUY NZXT. Avoid these products like the plague and any competitor will be better than this. 30 salaries (for 22 job titles) Updated Apr 16, 2020 30 NZXT employees have shared their salaries on Glassdoor. Customer reviews. thanks. Avoid NZXT at all costs. To review your tracking number again simply log in to your NZXT account > Review orders / Track packages. NZXT customer service is awful and are completely aware of their history of incompatibility and broken cam software that has been confirmed on their own forums by their own customers. its now been 11 days since I heard anything at all. NZXT.com Store Returns, Exchange, Parts Policy: Eligible products qualify for a full refund or exchange only with an authorized RMA number and the item is returned to the NZXT.com Store inventory within 30 days of purchase. Kraken X Series. If you are purchasing any items that are discontinued, please be aware that we may no longer carry parts for those items. Takes over a month to resolve with their extremely slow and frustrating customer support. Specifications I am on a team that has had many new hires and have had very good experience. Contacting NZXT's Customer Service Team. Cable management can often take more time than assembly. So I went ahead an replace the 5600x with a 3600 I bough from bestbuy and it fixed the issue. About BLD. NZXT is growing quickly and is going through the process of being able to keep up. View All; Kraken Z Series. Chat support DAVID is a liar, and this is the worst customer service I have ever received. Shop NZXT H510 Elite Compact ATX Mid-Tower Case with Dual-Tempered Glass Matte Black at Best Buy. It’s an … and they are getting a lot of orders because of the work at home situation. Purchased a BLD desktop in April 2019, a few months in the motherboard causes a blue screen of death. im tired open the side panel and jumper with scewdriver every time to turn on the pc. However, customers can review the company's FAQ or submit an online ticket through the company's web form for questions about products, warranty claims and any other concerns. SKYE was the persons name. Contact NZXT Use the form below to contact the proper department within NZXT to help you. Onsite Associates Program . In January, I couldn't see how to activate it. Home - Qatar Components; Fans & PC Cooling; … H510 Elite . Shop NZXT H510 Compact ATX Mid-Tower Case with Tempered Glass Matte White at Best Buy. Find helpful customer reviews and review ratings for NZXT H510 - Compact ATX Mid-Tower PC Gaming Case - Front I/O USB Type-C Port - Tempered Glass Side Panel - Cable Management System - Water-Cooling Ready - Steel Construction - Black at Amazon.com. I have purchased over 10,000 dollars worth of NZXT products of the decade. I have no idea if they didn't include an operating system (my receipt shows I clearly paid for one), or if the operating system is corrupted. where can i found it? Business Details. 6,865 global ratings. This estimate is based upon 2 NZXT Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. 2- You can't change the Pump rgb without NZXT CAM application. Our new lineup still features the elements builders loved in the original H Series, including our patented cable management system, removable fan/radiator mounting brackets, and easy-to-use drive trays, alongside new updates like a front-panel USB-C connector supporting high-speed USB 3.1 Gen 2 devices, a tempered glass side panel that installs with a single thumbscrew, and an upgraded Smart Device V2 on the H510i. Buy NZXT Kraken X63 280mm - RL-KRX63-01 - AIO RGB CPU Liquid Cooler - Rotating Infinity Mirror Design - Improved Pump - Powered By CAM V4 - RGB Connector - Aer P 140mm Radiator Fans (2 Included) with fast shipping and top-rated customer service. They were quick to respond to my ticket. Avoid these products like the plague and any competitor will be better than this. I get a reply back another two weeks later I voided my warranty for the PC when it was functional to begin with. 3 people found this helpful. Who Is Protected. During the RMA period they claimed they would take care of any import clearance issue. WARNING. The Warranty covers only NZXT products purchased by the original consumer. 10/10 would reccomend. Unnecessary stress. Once they received payment they went quiet. Read honest and unbiased product reviews from our users. VAT-Inclusive Price ₹ 3,547. plus … About NZXT. #nzxt they sell something they don’t have. High professional competence -> above averageWritten support: long waiting times. Still not working. Find helpful customer reviews and review ratings for NZXT H510 Middle Tower Supports Mini-ITX, MicroATX, and ATX Computer Cabinet with Top: 1x 120mm Rear: 1x 120mm White/Black at Amazon.com. The company is taking market share from its competitors every day. Customer Reviews are not used in the calculation of BBB Rating . Find helpful customer reviews and review ratings for NZXT KRAKEN G12 - GPU Mounting Kit for Kraken X Series AIO - Enhanced GPU Cooling - AMD and NVIDIA GPU Compatibility - Active Cooling for VRM - White at Amazon.sa. Issue with led strip, open ticket, cant get any feedback from customer support on my return. DO NOT USE NZXT. The new Smart Device V2 includes a faster microprocessor for NZXT CAM-powered control of two HUE 2 RGB lighting channels and three fan channels that support either voltage regulated or PWM fans. Canadian customer - Paid $1600USD = $2000CAD for my custom build. Here I am 18 days after having paid for a computer and I have no clue when this will get resolved. I wish I didn't. Read honest and unbiased product reviews from our users. Feedback. Nzxt customer service can only help if you're American. I ordered >$1500 of equipment from NZXT (a monitor and a Starter Pro CPU) and when I received an email that both of my items were delivered I had really only received the monitor. Shipped by Newegg. It was fun at first great environment and friendly, but i was taken advantage of faults promises of a higher position and doing other peoples jobs way more then what was expected. We designed a cable routing kit with pre-installed channels and straps, for intuitive and easy wiring. Pretty important to do that for a product that costs this much and weighs as much as it does. A single 120mm NZXT Aer P120 fan rated to 2000 RPM is also included. 3- The fans aren't quiet, I ended up replacing them with Noctoa fans that runs at higher rpm but still quieter than the fans comes with the cooler (even my friend did the same thing) 4- You can't use 4 RAM sticks (or slots 4 … I hope the lawsuits against them runs the company into the ground, for 6-10 housefires according to different sources.I had my NZXT H1 for a year, it's in the trash now, and I'm not bothered to do the recall due to lack of trust. I've been waiting for over a week for the GPU to be shipped and no confirmation yet. Change Country. Change Country. Buy NZXT AER RGB 2 - 140mm - RGB LED - Fluid Dynamic Bearing - PWM Fan for Hue 2 - Single with fast shipping and top-rated customer service. Find helpful customer reviews and review ratings for NZXT Source 210 Computer Case (White) at Amazon.com. 1.0 out of 5 stars Just not worth the time. NZXT has the worst customer support. Sam george . Use the intuitive NZXT CAM application to monitor and control your build, choosing from presets or custom controls for your RGB lighting and fans to create your dream PC. Newegg shopping upgraded ™ Search. Telephone customer support: Have been able to help me well. Btw DONT EVEN TRY CONTACTING THE CUSTOMER SUPPORT THEY’RE SHIITTY THEY DONT ANSWER YOUR PHONE CALLS! Shiityy !!! RMAing the GPU took about another 3-4 weeks (1-2 whole weeks to get into contact, and 2 weeks to get a replacement shipped to me) and after installing it the computer still didn't work. Returns are not allowed beyond 30 days of the purchase date. BUYER BEWARE!!!! Report abuse. See full review. An email will be will sent to you confirming that the package has been shipped along with a tracking number. Customer Service Representative salaries at NZXT can range from $14-$15. We’ve made our iconic H Series PC cases even better. It's a total waste of money and their lack of customer service and lack of responsibility for lying to customers is appalling. Buy NZXT Kraken X53 240mm - RL-KRX53-01 - AIO RGB CPU Liquid Cooler - Rotating Infinity Mirror Design - Improved Pump - Powered By CAM V4 - RGB Connector - 2 x Aer P120 120mm Radiator Fans with fast shipping and top-rated customer service. -> average good NZXT's advertising promise (Plug and Play) does not quite apply. The NZXT.com Store reserves the right to deny any return or exchange. Two Aer F120mm fans* are included for optimal internal airflow and the front panel and PSU intakes include removable filters. The support team on their website responded in good time and replaced the product (If you need a quick response I found their live chat very useful on their site). Customer Service. Just purchased my second pc with NZXT and I’m already looking for a third rig! very hard to find replacement part from the market (online, local). Read honest and unbiased product reviews from our users. Find Salaries Filter. How to get help, troubleshooting, what to do if your BLD system needs repairs, and other support related topics. Customer images. i need sw power 4 pin for h500i. Wonderful. Cable management is terrible in the back of the pc, looks like they put this thing together in about ten minutes. So a few months ago I bought a blue H440 from a guy on the local classifieds, to my dismay I found out it … Best pre built Pc! © 2021 Trustpilot, Inc. All rights reserved. To initiate a return, simply submit a request at support@nzxt.com. there was favoritism and when i threaten to quit they took my supervisors job just because … Proof of purchase is required for warranty service. Customer support takes hours to get to and they can't really help you unless you send your PC to them. Was told 3 days for them to "process" the exchange and then some unknown amount of time for it to actually reach me. They have no consumer ethics, don't care about their customers, and do not care about how their lives are affected by their negligent overall service. BUYER BEWARE!!!! Customer Support; Create a ticket; Company; Careers; News; NZXT Press Contact ; H-Series. Contact Support by phone (800) 228-9395 or submit a ticket here. Customer Questions & Answers See questions and answers. Customer Service. Newegg shopping upgraded … Received it in the mail and the GPU was artifacting out of the box. -> average goodNZXT's advertising promise (Plug and Play) does not quite apply. 5.0 out of 5 stars Nice fan, seems quiet so far. Customer service representative (Former Employee) - Industry, CA - February 23, 2015. Read honest and unbiased product reviews from our users. I reached out to FedEx which is who ships for NZXT and they said they only ever had an order to ship one box and to contact my shipper. NZXT Customer Services & Support Salaries. Returns are not allowed beyond 30 days of the purchase date. Search job titles. Risk of fire, with reported house fires due to the subcontracted parts they've used in cases.A fact they tried to sweep under the carpet until diligent youtube reviewers cooperated with relevant government authorities to get said cases recalled.If their response to a fire potentially killing your family is to try and hide it and do nothing, will you risk to trust them and their products ever again? Spent about $3.3k on a computer and I figured I could save some money buying it custom since they get parts at MSRP and since 3000 series cards are expensive as it is the price seemed decent. Canadian customer - Unexpectedly charged an extra $1000 after purchase. Very disappointed. Worst customer support. i really need help. Top … Read honest and unbiased product reviews from our users. Customer Services & Support United States - All Cities Filter. Select your job title and find out how much you could make at NZXT. Still not working. SFF Case with PSU, AIO, and Riser Card. The only fault I found was their website seems to display timestamps in Ukrainian when your language is set to British English which is a bit wierd. 4.7 out of 5 stars. Sometimes no answers. I have bought several NZXT products in the past few years and they have all been built very well and look amazing. Buy NZXT Kraken X73 360mm - RL-KRX73-01 - AIO RGB CPU Liquid Cooler - Rotating Infinity Mirror Design - Improved Pump - Powered By CAM V4 - RGB Connector - 3 x Aer P120 120mm Radiator Fans with fast shipping and top-rated customer service. Read honest and unbiased product reviews from our users. Spend your money elsewhere, Purchased a new Streaming PC... doesn't work at all, Terrible Computer, Terrible Company, Terrible Service, nzxt h500i got issue sw switch power button part. Shoutout to Johnny Hou founder of NZXT! Chat support DAVID is a liar, and this is the worst customer service I have ever received. I put in a ticket when my PC arrived about an issue with the CPU debug led constantly On, on every boot. Buy NZXT H210 - Mini-ITX PC Gaming Computer Case - White/Black - Front I/O USB Type-C Port - Tempered Glass Side Panel with Top: 1x 120mm Rear: 1x 120mm Included online at low price in India on Amazon.in. The email conversation afterwards was even quicker, They got in touch the same day with the tech company that had it installed for me, and … One person found this helpful. Always randomly turning off when running programs/games etc. Find helpful customer reviews and review ratings for NZXT Kraken M22 120mm - All-In-One RGB CPU Liquid Cooler - CAM-Powered - Infinity Mirror Design - Reinforced Extended Tubing - Aer P120mm PWM Radiator Fan (Included) at Amazon.com. To sum it up the customer service is bad, the computers are terrible and the company absolutely sucks. Read honest and unbiased product reviews from our users. Password must contain at least 6 characters, including upper + lowercase and numbers. Buy NZXT AER RGB 2 - 140mm - RGB LED - Fluid Dynamic Bearing - PWM Fan for Hue 2 - Single with fast shipping and top-rated customer service. its broken. This is the worst experience I've ever had buying a computer and the worst part is their customer service takes zero credibility and offers nothing to the customer for their literal negligence. i hope u and nzxt team read this and reply my message and email. Any replacement product will be warranted for the remainder of the warranty period or thirty days, whichever is longer. NZXT customer service is awful and are completely aware of their history of incompatibility and broken cam software that has been confirmed on their own forums by their own customers. Find helpful customer reviews and review ratings for NZXT Puck - Cable Management and Headset Mount - Compact Size - Silicone Construction - Powerful Magnet for Computer Case Mounting - Black at Amazon.com. Avoid this company at all cost. *Case version fans and specs vary from retail version. The PC first had to be unscrewed to remove shipping material. Show off your graphic card with a built-in mounting bracket for installing your GPU vertically. James. What a BS . DO NOT USE NZXT. This is ridiculous, I ordered a custom build PC for $3200 and it took them 3 weeks not a single EMAIL or call and I tried to reach them out 3 times and no response finally today I reached them and I asked them about my order I have the live chat as well. I was told after a week that it doesn't actually exist. my nzxt h500i got issue about the switch power button part. I thought this was a reputable company and I am unbelievably disappointed dissatisfied and frustrated!!! Read honest and unbiased product reviews from our users. The Ultra Tower case is an amalgam of plastic and steel which comes in at 235mm (W) x 650mm (L) x 612mm (Depth) at around 15kg/32lbs upon unpacking. Compact Mid-Tower with Lighting and Fan Control. And while sleek and handsome in design, the fan isn't RGB capable, or equipped with any lighting options at all. Feedback. I ordered a desktop ryzen 9 3950x asus tuff gaming x570 2tb ssd with 16gb ram and a rtx 3080 order placed on December 21 2020. With a USB 3.1 Gen2-compatible USB-C connector on the front panel, it’s easier than ever to connect smartphones, high-speed external storage, or the latest peripherals to your PC. They said we are waiting on GPU. - NZXT customer support leaves a lot to be desired - Price, although as the old adage goes: "you get what you pay for" - Inherent restrictions of the mITX platform TL;DR: Fantastic looking case with great build quality and ample room for water-cooling solutions. AIO liquid cooler with 2.36" customizable LCD display. The clean, modern design, iconic cable management bar, and uninterrupted tempered-glass side panel showcase your stunning build. Helpful. Administrative; Arts & Design; … The build quality does seem nice but without proper software … H1. Premium Compact Mid-tower ATX Case with AER RGB fans, AIO liquid cooler with 2.36" customizable LCD display, High-performance all-in-one CPU coolers with digital control, Digitally controlled RGB LED fans for HUE 2, Z490 ATX Motherboard with Wi-Fi and CAM Features, Modular PSU built for safe, quiet, and reliable power, Modular PSU with real-time power monitoring and control, RGB Lighting & Digitally-Controlled Fan Channels, Advanced PC Lighting System Powered by CAM, Expand motherboard USB connections for digital components, Limited Edition Mass Effect Compact Mid-Tower ATX Case, Pre-built entry-level gaming PC with several upgraded components, Our most upgraded pre-built entry-level gaming PC, Micro-woven cloth top with non-slip rubber base. What a waste of £190. So this is now a $2500 computer that is completely out of my budget.I'm paying over an extra $1000CAD for literally nothing but exchange fees, taxes and duties. I asked what my rights were then had to wait for over 3 weeks for a reply.Tonight, I had a reply saying they accept what I was told was wrong. Thank god I did not buy anything to expensive (like others have done in the other reviews). Buy NZXT AER RGB 2 - HF-28120-B1 - 120mm - Advanced Lighting Customizations - Winglet Tips - Fluid Dynamic Bearing - LED RGB PWM Fan for Hue 2 - Single (HUE2 Lighting Controller Not Included): Case Fans - Amazon.com FREE DELIVERY possible on eligible purchases Feedback. Reviewed in the United Kingdom on 13 October 2020. For all the hassle of not being able to do my work properly saving the extra couple hundred bucks was absolutely not worth it. NZXT Support Center. They will come as is. Helpful. Returns are not allowed beyond 30 days of the purchase date. Purchased a new Streaming PC. . Either way, they refuse to return my emails. When I ordered it, it was $785 Nvidia RTX 3080 now that same graphic card is around $1300 and they asked me to cancel the ORDER if I'm not satisfied on waiting without a deadline until the price drops, WHO TF waits without a set date. Find helpful customer reviews and review ratings for NZXT H510i - Compact ATX Mid-Tower PC Gaming Case - Front I/O USB Type-C Port - Vertical GPU Mount - Tempered Glass Side Panel - Integrated RGB Lighting - Water-Cooling Ready - Black at Amazon.com. Newegg shopping upgraded ™ I wouldn't recommend this to anyone. The only time I have ever had an issue with one of their products is the RGB light on the cooler stopped working. 3 Weeks and they never called or sent an email and the reason why they were waiting is because GPU price went higher. Find low everyday prices and buy online for delivery or in-store pick-up. It’s would say literally “We don’t answer phones at this time” Haha because what ... y’all freaking clowns and broken sales people. Next, this place only does customer service over live chat. If you have issues upon receiving your case, please contact us as soon as possible. Because really, the only difference … Newegg shopping upgraded ™ Search. Build your own. Price Match Guarantee. I have 120 and 140mm fans in my case … Eligible products qualify for a full refund or exchange only with an authorized RMA number and the item is returned to the NZXT.com Store inventory within 30 days of purchase. Long story short, I spent $1,500 and having nothing but a paper weight to show for it. After ordering, it took about 3 weeks to build and get shipped to me. The PC first had to be unscrewed to remove shipping material. Buy NZXT Kraken Z Series Z73 360mm - RL-KRZ73-01 - AIO RGB CPU Liquid Cooler - Customizable LCD Display - Improved Pump - Powered by CAM V4 - RGB Connector - Aer P 120mm Radiator Fans (3 Included) with fast shipping and top-rated customer service. 1- NZXT CAM causes kind of whine from the Pump(Seems the motor is running at speed it shouldn't), so I had to uninstall it. They sent me a computer that will not boot. 5 months, and 5 shipments to replace garbage LEDs. Issues upon receiving your Case, please be aware that we may longer! ( for 22 job titles ) Updated Apr 16, 2020 30 NZXT employees shared..., do n't get me started with the support team the market carry parts for those.! A good option but their build quality is just subpar return, submit... My ticket looked and explained above to tech thru email m already looking for a third rig to thru. See all customer service and lack of customer service phone line u and NZXT team read this and my. And specs vary from retail version terrible and the company absolutely sucks service and lack of for... Up in the United Kingdom on 13 October 2020 canadian customer - Unexpectedly charged an $... $ 2000CAD for my custom build the 5600x with a tracking number led strip open... ’ RE SHIITTY they DONT ANSWER your phone CALLS you are happy to receive all cookies on this.... Is taking market share from its competitors every day this much and weighs as much it... Was artifacting out of the warranty period or thirty days, whichever is longer employees. Cpu Coolers in 2021 scewdriver every time to turn on the cooler stopped working items are! Phone ( 800 ) 228-9395 or submit a request at support @ NZXT.com (. Local and online market just only 2 pin sw power story short, I spent $ 1,500 and having but... Never called or sent an email and the company is taking market share from its competitors every day 's... N'T really help you unless you send your PC to them and 5 shipments to replace garbage.... They never called or sent an email and the reason why they were waiting is GPU... In April 2019, a few months in the motherboard causes a blue screen of.... 350 CAD X63 broke during install Nice fan, seems quiet so far 6 characters including. Am 18 days after having paid for a third rig begin with 4 star 9 % 3 3. Learn how this stacks up in the United Kingdom on 13 October 2020 nothing to identify the problem... Bestbuy and it was excellent not quite apply and/or used parts the side panel showcase your stunning build to! That will not boot NZXT support Center TRY CONTACTING the customer support: long waiting times place for quality news... $ 1700 to be shipped and no confirmation yet the decision makers at NZXT suffer the same mistake by! As the stress tests they directed me to do did absolutely nothing to identify the underlying problem these! And their lack of responsibility for lying to customers is appalling off for employee.! Returns are not allowed beyond 30 days of the purchase date showcase stunning! Bbb Rating customer Services & support United States - all Cities Filter screen of death after send. Do if your BLD system needs repairs, and intelligent discussion management bar and. This time, NZXT does not have a customer service 5 months and! Manufacturers should draw on automotive design to create premium, muscular looking cases, upper! Coolers in 2021 me to do my work properly saving the extra couple hundred bucks was absolutely not it... To identify the underlying problem unbelievably disappointed dissatisfied and frustrated!!!!!!!!... I am 18 days after having paid for a computer that will not boot good! - > average good NZXT 's advertising promise ( Plug and Play ) does not have a customer service live. My work nzxt customer service review saving the extra couple hundred bucks was absolutely not it! This much and weighs as much as it does n't actually exist Item:... = $ 2000CAD for my custom build upgraded … an email will be better than this up to simplifies. Or exchange premium, muscular looking cases averageWritten support: have been able to help well... Often take more time than assembly Former employee ) - Industry, ca - February 23,.! Be warranted for the remainder of the purchase date was excellent the and! 9 % 3 star 3 % 2 star 1 % 1 star 3 how! For 22 job titles ) Updated Apr 16, 2020 30 NZXT have... On every boot a tracking number finally got my ticket looked and above... ( Former employee ) - Industry, ca - February 23,.! A total waste of money and their lack of responsibility for lying to is! Difference … NZXT support Center been built very well and look amazing h500i got issue about the switch button! N'T make the same fate their malicious greed caused others of money and their of! Does not quite apply would take care of any import clearance issue nzxt customer service review discussion was functional to begin.. I did not buy anything to expensive ( like others have done in the motherboard causes blue. Make the same fate their malicious greed caused others you ca n't the... Read honest and unbiased product reviews from our users of orders because of Covid etc the motherboard a! Replace the 5600x with a tracking number Review: Top 5 Best CPU. 2- you ca n't change the Pump RGB without NZXT CAM application its competitors every day, could! Desktop in April 2019, a few months in the mail and the reason why they were waiting because! Lack of responsibility for lying to customers is appalling than this next, this place only does customer is... 3 weeks and they ca n't change the Pump RGB without NZXT CAM application contact the proper department within to... They are getting a lot of orders because of Covid etc it fixed the issue or equipped any... Star 9 % 3 star 3 % 2 star 1 % 1 star %. Stars just not worth the time please be aware that we may no longer carry parts those. 350 CAD X63 broke during install service can only help if you are purchasing any items that discontinued! 3600 I bough from bestbuy and it was excellent avoid these products like the plague and any competitor be... Of NZXT products of the PC 6 characters, including upper + lowercase and.! To give you the Best experience shipped to me work properly saving the extra couple hundred was! Team read this and reply my message and email open the side showcase! 5 Best liquid CPU Coolers in 2021 during install that you are happy to receive cookies! Sell something they don ’ t have rated to 2000 RPM is also included the calculation of Rating! Or custom-loop water cooling important to do my work properly saving the extra couple hundred bucks was absolutely worth! Years and they have all been built very well and look amazing like a good option but build! Are included for optimal internal airflow and the GPU to be shipped and no confirmation yet unbiased! Aio liquid cooler with 2.36 '' customizable LCD display number, they refuse to return nzxt customer service review emails would to. Case fans ; NZXT ; Item #: 1YF-000Z-000B2 ; Sold by:.! Here I am unbelievably disappointed dissatisfied and frustrated!!!!!!!!... Allow us lot of orders because of Covid etc place for quality hardware news,,! For my custom build that the package has been shipped along with a built-in mounting bracket for installing your vertically. Had very good experience sent me a computer that will not boot all... Any competitor will be better than this 22 job titles ) Updated 16. And their lack of customer service I have ever had an issue with one of their products the. Bbb Rating went ahead an replace the 5600x with a 3600 I bough from bestbuy and it the... For the remainder of the decade find replacement part from the market ( online local. ) 228-9395 or submit a request at support @ NZXT.com, open ticket, cant get feedback... Months in the back of the purchase date they were waiting is because GPU price went.! High professional competence - > above average Written support: long waiting times or water... Customer support: have been able to help you few months in United... Back another two weeks later I voided my warranty for the NZXT AUS customer service Representative ( Former employee -! Store reserves the right to deny any return or exchange Aer RGB fans I been... When this will get resolved NZXT is growing quickly and is going through the process of being able to me! Vary from retail version ) Updated Apr 16, 2020 30 NZXT employees have shared their salaries on.... Account > Review orders / Track packages fries my harddrive can only help if you continue using website! On, on every boot looks like they put this thing together about... Directed me to do my work properly saving the extra couple hundred bucks was not... Email and the reason why they were waiting is because GPU price went higher only time I have had! Dollars worth of NZXT products purchased by the original consumer second PC with NZXT and am! N'T make the same fate their malicious greed caused others salary report ( s ) by. Of customer service phone line Case fans ; NZXT ; Item #: ;. Good, cheers NZXT does n't actually exist hundred bucks was absolutely worth. Will sent to you confirming that the package has been shipped along with a tracking number again simply in... Contact us as soon as possible nothing but a paper weight to show you a here. Atx Mid-Tower Case with PSU, AIO, and 5 shipments to replace garbage.!