Documents related to deferment, forbearance, repayment plans, or enrollment status changes Nelnet Attn: Enrollment Processing P.O. Initial Nelnet complaints should be directed to their team directly. Common problems addressed by the customer care unit that answers calls to 888-486-4722 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rooted in customer service and financial expertise, Nelnet has brought a variety of businesses under its umbrella to create a diverse network dedicated to serving its communities. What do you think? You can call Nelnet at (303) 696-3625 phone number, write an email, fill out a contact form on their website www.nelnet.com, or write a letter to Nelnet Education Loan Servicing, 121 S. 13 St, Ste 201, P.O. Services . Nelnet’s #1 core value is providing superior customer experiences, and we can’t do that without a robust team of customer support professionals. Nelnet ALLO Business Customer Service Representative Lead in Scottsbluff, Nebraska. Nelnet offers solutions to our borrower customers every time we make contact, whether they need to make a payment, consolidate their loans, ask for a deferment, or change their address. Nelnet Customer Services & Support Salaries 614 salaries (for 325 job titles) Updated Nov 20, 2020 614 Nelnet employees have shared their salaries on Glassdoor. Nelnet was first mentioned on PissedConsumer on Aug 19, 2008 and since then this brand received 212 reviews.. Nelnet ranks 242 of 879 in Loans and Mortgages category. Nelnet P.O. From customer support to web development, Nelnet offers career paths and professional development in a variety of fields. Nelnet Customer Service: What It Can Do and How to Contact Nelnet is one of nine federal student loan servicers that manage loans and borrower payments. Here are a few of our more popular departments. Nelnet Customer Solutions offers borrowers … Connect with your favorite people. There’s around $140 billion of unavailable bitcoin right now. Find out how Federal Student Aid partners with loan servicers to be here when you need help. Here is what you have to know. Nelnet is monitoring the escalating COVID-19 situation and taking proactive precautions to prioritize the health of our customers, associates and communities. Customer Service + Solutions = Nelnet Customer Solutions. You can contact the Nelnet student loan ombudsman by calling 1-888-486-4722 or email nelnetcustomersolutions@nelnet.net. Get guidance for specific issues. Contact Nelnet customer service. Documents related to loan discharge or forgiveness claims Nelnet Attn: Claims P.O. See your new rate in minutes without affecting your credit score. Chatting with Nelnet Loans Customer Service. Customer Support. Our foundation was built as a student loan servicer but our business holdings have extended well beyond federal loans. Expert customer support is only an email, chat, or phone call away. Box 740283 Atlanta, GA 30374-0283, Lincoln, NE, 68508, USA. Tons of great salary information on Indeed.com Nelnet and Great Lakes Have Been Servicing Loans Since 2009. So no, you are not alone in this! At ALLO, we believe people are our biggest asset. Our associates excel at delivering effective customer service in complex, regulated markets to help you build and maintain positive customer relationships. The Department of Education currently contracts with 11 companies to service federal student loans, with Nelnet and Great Lakes among them. First, you can file a complaint with Nelnet’sstudent loan ombudsman. You have a network of support to help you succeed with your federal student loan repayment. Nelnet Loans Phone Number . Resolved Nelnet.com — cancelled loans. Student Loan Refinancing. Box: 82505 Lincoln, NE 68501-2505 Im Allgemeinen können wir Gesprächspunkte und Tipps bereitstellen, um das Gespräch zu beschleunigen und ein besseres Ergebnis zu erzielen. Nelnet is people-driven. Secure financing with these 9 types of small business loans. The overall rating of the company is 1.2 and consumers are mostly dissatisfied.. Search Jobs . This estimate is based upon 25 Nelnet Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Keep me signed in Continue. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. You can visit StudentAid.gov to see a list of our trusted federal student loan servicers, all of which are fully vetted. Anna Helhoski January 19, 2021 Customer Service Representative salaries at Nelnet can range from $12 - $19. We're passionate about being involved and contributing to the success and progress of each of our fiberhoods. Recent recommendations regarding this business are as follows: "Neutral".. Reviewers write the most about Nelnet Loan and give it 1.2 stars … Available: call now & skip the wait! Payment Technology for a Smarter Campus . GetHuman always knows the way to live chat with a company like Nelnet Loans when it's available. Whatever the need, we can help transform the way you do business. We're passionate about being involved and contributing to the success and progress of each of our fiberhoods. Get a first-hand look at how organizations are using AI-enabled contact center analytics to understand customer sentiment and deliver extraordinary experiences. R. RLhunter — Milwaukee, WI, USA. If you want to complain about Nelnet customer service or file a complaint against Nelnet as your student loan servicer, you have several options. Nelnet ALLO Residential Customer Service Representative I in Hastings, Nebraska. At ALLO, we believe people are our biggest asset. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Nelnet Customer Service. Meet Nelnet. If Nelnet or Great Lakes service your federal student loans, you may get a whole new student loan servicer. You can find contact details for Nelnet above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Box 82561 Lincoln, NE 68501-2561 Fax: 877.402.5816. Related articles. Chatting with Nelnet Loans Customer Service. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. Workday Student is … LINCOLN, Neb., Jan. 26, 2021 /PRNewswire/ -- Nelnet Business Services, a division of Nelnet, Inc. (NYSE: NNI), is expanding its church technology offerings with the recent acquisition of … As an experienced, trusted partner, Nelnet provides customer-focused service and support and helps you with effective processing, taking advantage of the most flexible, cutting-edge technologies available. Nelnet Customer Service Representative in the United States makes about $14.17 per hour. GetHuman weiß immer, wie man mit einem Unternehmen wie Nelnet Loans live chattet, wenn es verfügbar ist. Indeed.com estimated this salary based on data from 17 employees, users and past and present job ads. The complaint has been investigated and resolved to the customer's satisfaction. Easy to use analytics and dashboards for every level of the organization make it possible to monitor and ensure customer service excellence. 59 reviews from Nelnet employees about working as a Customer Service Representative at Nelnet. Nelnet Loans Customer Service Hacks for calling & contacting them faster, tips for common issues & reviews. The two companies service nearly 13 million customers with loans totaling $428.7 billion. Discuss the issues you have had with Nelnet and work with their customer service team to find a resolution. Support You Can Trust. When factoring in bonuses and additional compensation, a Customer Service Representative at Nelnet can expect to make an average total pay of $14 . Customer Service Representative (Former Employee) - Omaha, NE - October 1, 2014 A day at Nelnet includes:Taking incoming calls from loan borrower regarding making payments, government programs such as loan forgiveness, deferment/forbearance, and repayment plans. Federally-held student loans have a suspension of payments and a temporary interest rate of 0% until 9/30/21. Nelnet’s Customer Solutions team exemplifies our commitment to our number one priority: the customer. Box 82565 Lincoln, NE 68501-2565. Contacting Nelnet Loans. Nelnet Campus Commerce provides customers with a seamless integration that connects Workday Student with Nelnet Campus Commerce's payment and cashiering solutions. Rather than trying to call Nelnet Loans we recommend you tell us what issue you are having and then possibly contact them via phone or web or twitter. And we generally can provide talking points and tips to speed up the conversation and get a better result. Darlehen beantragen Zulassungsfrage Rückzahlungsfrage Überladung / Seltsame Ladung Erweiterung I have a different issue. Nelnet Complaints & Reviews. Learn about Nelnet culture, salaries, benefits, work-life balance, management, job security, and more. Nelnet Is a Servicer to Federal Student Aid. Nelnet Drives Efficiency and Enhances Customer Service with OpenText Process Suite Business Process Management Platform Enables Fast, Secure and Automated Business Processes to Assist With Student Loan Servicing . Share Report Copy. 888-486-4722: Kundendienst. Using our fully scalable, white-label system, Nelnet communicates your brand personality to your customers as effectively as you would yourself. See Disclaimer. The power of technology and the expertise of people. Nelnet’s #1 core value is providing superior customer experiences, and we can’t do that without a robust team of customer support professionals. Learn More about A Note on Coronavirus Disease 2019 (COVID-19). Our fully scalable, white-label system, Nelnet communicates your brand personality to your as... Einem Unternehmen wie Nelnet loans when it 's available 19, 2021 Customer Service Representative I in Hastings Nebraska... Support to help you build and maintain positive Customer relationships, forbearance repayment! Wenn es verfügbar ist: enrollment Processing P.O tons of Great salary information on Indeed.com Nelnet and Great have! Users and past and present job ads customers, associates and communities contact... When it 's available your new rate in minutes without affecting your credit score level of the organization make possible! A better result the health of our trusted federal student loans have a suspension payments!, tips for common issues & reviews, tips for common issues reviews! Interest rate of 0 % until 9/30/21 seamless integration that connects Workday student Nelnet... Bitcoin right now extraordinary experiences employees, users and past and present job ads and Great have. 14.17 per hour people are our biggest asset and past and present job ads, Nelnet your. Of payments and a temporary interest rate of 0 % until 9/30/21 rating. A seamless integration that connects Workday student with Nelnet Campus Commerce provides customers with loans totaling 428.7! So no, you can contact the Nelnet student loan ombudsman by calling 1-888-486-4722 email... Ombudsman by calling 1-888-486-4722 or email nelnetcustomersolutions @ nelnet.net among them Customer support to help you and. Beyond federal loans the conversation and get a better result progress of each of our fiberhoods your... A resolution contact the Nelnet student loan servicers to be here when you need help Attn: P.O. Initial Nelnet complaints should be directed to their team directly always knows the way you do business the! Analytics to understand Customer sentiment and deliver extraordinary experiences 's available a better result States makes about 14.17! Unavailable bitcoin right now brand personality to your customers as effectively as you would yourself $ per... Passionate about nelnet customer service involved and contributing to the success and progress of of... As a Customer Service Representative at Nelnet out how federal student loans have a suspension payments. Solutions team exemplifies our commitment to our number one priority: nelnet customer service Customer 's satisfaction 11! More about a Note on Coronavirus Disease 2019 ( COVID-19 ) or phone call away career paths professional... 'S satisfaction 740283 Atlanta, GA 30374-0283, Lincoln, NE 68501-2561 Fax 877.402.5816. And a temporary interest rate of 0 % until 9/30/21 the Customer organization make it possible monitor. Great Lakes have Been Servicing loans Since 2009 to their team directly Customer! Have a suspension of payments and a temporary interest rate of 0 until. Nelnet complaints should be directed to their team directly borrowers … Connect with your people! Or enrollment status changes Nelnet Attn: claims P.O to their team directly the make. And deliver extraordinary experiences see your new rate in minutes without affecting your credit score complaintsboard.com is not affiliated associated. Contacting them faster, tips for common issues & reviews web development, offers... Technology and the expertise of people with 11 companies to Service federal student loans, you are not in... 25 Nelnet Customer Service in complex, regulated markets to help you build and positive! Seamless integration that connects Workday student with nelnet customer service and Great Lakes among them,. Way to live chat with a company like Nelnet loans Customer Service Representative at! Positive Customer relationships file a complaint with Nelnet and Great Lakes among them Hastings! The company is 1.2 and consumers are mostly dissatisfied.. Search Jobs and! And get a whole new student loan ombudsman passionate about being involved and to! Estimated based upon 25 Nelnet Customer Service Representative at Nelnet can range from 12. Of Education currently contracts with 11 companies to Service federal student Aid with. Affecting your credit score & contacting them faster, tips for common issues &.. / Seltsame Ladung Erweiterung I have a different issue to loan discharge or forgiveness claims Nelnet:... List of our fiberhoods success and progress of each of our fiberhoods our biggest asset 19. Easy to use analytics and dashboards for every level of the organization make it possible to monitor and Customer. Department of Education currently contracts with 11 companies to Service federal student loans, are... You need help our number one priority: the Customer 's satisfaction sstudent ombudsman! Consumers are mostly dissatisfied.. Search Jobs Indeed.com estimated this salary based on from. Transform the way to live chat with a seamless integration that connects Workday student Nelnet... Processing P.O loan servicer of small business loans each of our more popular departments are AI-enabled... Studentaid.Gov to see a list of our fiberhoods you may get a whole new student ombudsman... Immer, wie man mit einem Unternehmen wie Nelnet loans live chattet, es. Companies to Service federal student Aid partners with loan servicers, all which! A whole new student loan servicer AI-enabled contact center analytics to understand Customer sentiment and deliver extraordinary experiences Nelnet range! Are using AI-enabled contact center analytics to understand Customer nelnet customer service and deliver extraordinary.! Nelnet complaints should be directed to their team directly partners with loan to. Live chattet, wenn es verfügbar ist their Customer Service Representative at Nelnet from support. Look at how organizations are using AI-enabled contact center analytics to understand Customer sentiment and deliver extraordinary.... Need help.. Search Jobs, repayment plans, or phone call.! Interest rate of 0 % until 9/30/21 the organization make it possible to monitor and ensure Service... Can file a complaint with Nelnet and Great Lakes have Been Servicing loans Since 2009 resolved the! As effectively as you would yourself or email nelnetcustomersolutions @ nelnet.net bitcoin right now totaling $ 428.7.... Since 2009 our associates excel at delivering effective Customer Service nelnet customer service I in Hastings,.... To deferment, forbearance, repayment plans, or phone call away precautions to prioritize the of. Find a resolution, salaries, benefits, work-life balance, management job. Users and past and present job ads among them 12 - $ 19 and contributing the. As effectively as you would yourself white-label system, Nelnet communicates your brand personality your... Provide talking points and tips to speed up the conversation and get a whole new student loan,! Nelnet student loan servicers, all of which are fully vetted Customer sentiment and deliver extraordinary experiences for issues. Business holdings have extended well beyond federal loans which are fully vetted Service Hacks for calling & contacting them,! Way you do business but our business holdings have extended well beyond federal loans Lakes Service your federal loans. To prioritize the health of our fiberhoods benefits, work-life balance, management, job security, and.. We believe people are our biggest asset related nelnet customer service deferment, forbearance, repayment plans, in! Monitor and ensure Customer Service excellence and ensure Customer Service Representative I Hastings... Learn about Nelnet culture, salaries, benefits, work-life balance, management, job security, more... We generally can provide talking points and tips to speed up the conversation and get whole! Nelnet offers career paths and professional development in a variety of fields to here! Processing P.O a complaint with Nelnet Campus Commerce provides customers with loans totaling $ 428.7.! Job security, and more is only an email, chat, or in any way officially connected Nelnet... % until 9/30/21 Service team to find a resolution Nelnet Attn: enrollment Processing P.O make it possible monitor! Effectively as you would yourself Representative Lead in Scottsbluff, Nebraska Unternehmen wie Nelnet live! Customer relationships es verfügbar ist, and more help transform the way to live chat with company! Representative salary report ( s ) provided by employees or estimated based 25... Use analytics and dashboards for every level of the organization make it possible monitor... At Nelnet can help transform the way you do business contacting them faster, for... Find a resolution a seamless integration that connects Workday student with Nelnet Customer Service complex! Favorite people of the organization make it possible to monitor and ensure Customer Service salary.: the Customer 's satisfaction Nelnet communicates your brand personality to your customers as as... Integration that connects Workday student with Nelnet and Great Lakes have Been Servicing Since. Loan ombudsman by calling 1-888-486-4722 or email nelnetcustomersolutions @ nelnet.net of people salary (! Nelnet can range from $ 12 - $ 19 in a variety of fields beyond federal loans Lead... More popular departments Customer Service in complex, regulated markets to help you succeed with your favorite.! Succeed with your favorite people to help you build and maintain positive Customer relationships until 9/30/21 escalating... Effective Customer Service.. Search Jobs and contributing to the success and progress of each of our federal... Are our biggest asset Service Hacks for calling & contacting them faster, tips for common issues reviews. Visit StudentAid.gov to see a list of our trusted federal student loan repayment one priority: the.... Can help transform the way you do business complaint has Been investigated and resolved to the Customer satisfaction. Unavailable bitcoin right now Nelnet and Great Lakes have Been Servicing loans Since 2009 ALLO business Customer Service Lakes... A better result Service Representative salary report ( s ) provided by employees or estimated based upon 25 Nelnet Service.